Welcome to Tilia Flowers! These Terms and Conditions govern your use of our services and website. By placing an order or using our site, you agree to the following terms:
1. Products and Availability
We offer a variety of flowers and plants, which are subject to seasonal availability.
Product images are for illustrative purposes; actual items may vary slightly in color, shape, and size.
2. Order Placement and Payment
Orders must be submitted with accurate and complete information.
Payments should be made using the methods provided on our platform.
We reserve the right to cancel orders if payment verification fails or if the order is suspicious.
3. Delivery
Delivery is available within Bangalore city limits.
Delivery charges, if applicable, will be clearly communicated before finalizing your order.
We aim to deliver orders within the selected time slot but are not liable for delays caused by traffic, weather, or unforeseen circumstances.
4. Cancellation and Refunds
Orders can be canceled within [specify hours, e.g., 2 hours] after placement.
Due to the perishable nature of flowers and plants, refunds or exchanges are not generally offered.
If you receive damaged or incorrect products, please contact us within 24 hours with photographic evidence for resolution.
5. Customer Responsibilities
Ensure the delivery address and contact details provided are accurate and accessible during delivery.
Inform us of any special delivery instructions clearly.
6. Intellectual Property
All content, designs, logos, and trademarks on our website and materials are owned by Tilia Flowers and protected by law.
Unauthorized use or reproduction is prohibited.
7. Limitation of Liability
Tilia Flowers is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Our maximum liability is limited to the order value.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India.
Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
9. Amendments
We reserve the right to update or modify these terms at any time without prior notice.
Continued use of our services after changes constitutes acceptance of the updated terms.
10. Contact Us
For questions, support, or disputes, please contact:
Phone: 9972696322
Email: tiliaflowers@gmail.com