Privacy Policy

At Tilia Flowers, your privacy and trust are paramount. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or place an order with us.

Information We Collect
We collect personal information necessary to provide our services effectively, including but not limited to:

Personal Identifiers: Name, phone number, email address, billing and delivery addresses.

Payment Details: Payment information to process transactions (collected securely via third-party payment processors).

Order Information: Details related to your orders, preferences, and feedback.

Technical Data: IP address, browser type, device information, and browsing patterns when you interact with our website or communication channels.

How We Use Your Information
We use your data to:

Process and fulfill your orders promptly and accurately.

Communicate with you regarding order status, offers, and important updates.

Improve our products, services, and customer experience through feedback and analytics.

Ensure the security of our services and prevent fraudulent activity.

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Your data may be shared only with:

Service Providers: Trusted partners who assist in payment processing, delivery, marketing, and website operations under confidentiality agreements.

Legal Authorities: When required by law or to protect our legal rights.

Data Security
We implement robust security measures, including encryption, secure servers, and access controls, to safeguard your personal data against unauthorized access, loss, or misuse.

Your Rights
You have the right to:

Access your personal information held by us.

Request corrections or updates to your data.

Request deletion of your data where applicable.

Opt-out of marketing communications at any time by contacting us.

Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and analyze usage. You can manage cookie preferences via your browser settings.

Retention of Data
We retain your personal data only as long as necessary to provide our services and comply with legal obligations.

Contact Information
For privacy concerns or requests, please contact:

Email: tiliaflowers@gmail.com

Phone: 997269632